As most IT professionals, I am occasionally called upon to do PC support for nearest and dearest. I hand’t come across this one before, so I thought I’d let the world know.

Symptom: Microsoft Word was displaying a document every time it was opened. However Word was launched, the effect was the same – there was the document where a blank page should have been. The fact that this document contained sensitive information only added to the frustration.

Cause: the user had somehow overwritten with the contents of the highly embarrassing document.

Resolution: find, delete it and launch Word to recreate a blank one from scratch.

The great thing about this was that the resolution took about 2 minutes from problem to solution. Oh that all loved ones support was as easy!


Imagine not having a server in the corner of your office – not having the worry of downtime, security incidents and expensive repairs.

Imagine being able to work efficiently wherever you are – at home, in a coffee shop, at a client’s site or even in the office.

Imagine having IT on call – IT support to help with your technical issues and an IT Manager to ensure that your IT is efficient, cost effective and provides a business advantage rather than a headache.

Today FITM is proud to announce the launch of its FITM:cloud service. FITM:cloud brings together the best technology from leading providers such as Microsoft with first class IT support and management to offer you a complete solution to your IT needs.

For further information please see



iPad apps for business use (update)

12 December 2011
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One of the most popular posts of 2011 was the original iPad apps for business use article. As it’s the end of the year, I thought it would be interesting to see how many of my daily iPad apps remain the same 8 months later. What apps haven’t stood the test of time? And what […]

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Cloud solutions and Sage

25 November 2011

I’ve had a number of conversations over the last couple of weeks with clients who are keen to take advantage all that the cloud has to offer. They understand the benefits that solutions such as Microsoft’s new Office 365 offering can bring, enabling them to store their email and files in the cloud rather than […]

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A Good Time for Techie Historians

8 August 2011

It’s been a good time recently for lovers of IT history with 3 very significant dates: 6 August 1991. 20 years ago saw the publication of the first ever website. 12 August 1981.  30 years ago IBM released the IBM PC. 27 July 1981. 30 years ago and MS-DOS was born. It’s hard for me […]

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The best SLA measure?

6 May 2011
pie chart showing causes of calls over SLA

The Problem Service Level Agreements (SLAs) are notoriously difficult to monitor. So what if 27% of issues were resolved over SLA in period? Is that a good result or a bad one? It is bad if the business perception is that calls are not being resolved in a timely fashion. If that 27% is made […]

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Corporate IT has to change the way it works

26 April 2011
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The World Is Changing Millennials, also called generation Y, are loosely defined as the generation born between 1980 and 2000. This is a huge group of people who share many characteristics (see Pew Research‘s “Millennials: A Portrait of Generation Next”), but key here is their familiarity with and hugely increased use of technology. These are […]

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iPad apps for business use

8 April 2011
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One of the companies that FITM works with is about trial iPads and asked what apps they should consider for the trial and beyond. What amazed me when I compiled this list was how cheap iPad software is. All of the apps listed provide incredible functionality, are stable, bug free, synchronise with the cloud or […]

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Google tilts

7 April 2011
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Type “tilt” into the Google search box on your iPhone browser and… Wait for it… Everything is slightly tilted. A complete waste of time of course, but how many other huge companies in the World would allow their programmers the freedom and time to write a joke into their software. It sums up the difference […]

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39% of SMEs to use the cloud within 3 years

5 April 2011
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According to Microsoft‘s “SMB Cloud Adoption Study 2011”, within 3 years: 39% of SMEs expect to be paying for one or more cloud services (the current figure is 29%) the number of cloud services SMEs pay for will nearly double 43% of workloads will become paid cloud services Their view is that adoption of cloud […]

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