Nearest and dearest support tales – 1

by on 17/06/2012

As most IT professionals, I am occasionally called upon to do PC support for nearest and dearest. I hand’t come across this one before, so I thought I’d let the world know.

Symptom: Microsoft Word was displaying a document every time it was opened. However Word was launched, the effect was the same – there was the document where a blank page should have been. The fact that this document contained sensitive information only added to the frustration.

Cause: the user had somehow overwritten normal.dot with the contents of the highly embarrassing document.

Resolution: find normal.dot, delete it and launch Word to recreate a blank one from scratch.

The great thing about this was that the resolution took about 2 minutes from problem to solution. Oh that all loved ones support was as easy!